A complete CRM platform.
Oracle CRM is an easy to use customer relationship management platform that fits perfectly in all organizations allowing them to manage …
Overview
What is Oracle CRM On Demand?
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing,…
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Popular Features
- Customer data management / contact management (25)8.989%
- Role-based user permissions (25)8.585%
- Opportunity management (25)8.181%
- Workflow management (24)8.080%
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What is Oracle CRM On Demand?
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.
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What is Oracle Sales?
Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.
What is ActiveCampaign?
ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.
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What is Oracle CRM On Demand?
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.
Oracle CRM On Demand Integrations
Oracle CRM On Demand Competitors
- HCL Unica
- Adobe Marketo Engage
- Aprimo
- Oracle CX Marketing (formerly Oracle Marketing Cloud)
- NetSuite CRM+
Oracle CRM On Demand Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.
Reviewers rate Mobile access highest, with a score of 10.
The most common users of Oracle CRM On Demand are from Mid-sized Companies (51-1,000 employees).
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June 21, 2021
A complete CRM platform.
Oracle CRM is an easy to use customer relationship management platform that fits perfectly in all organizations allowing them to manage and improve customer services and relationship. The platform is used our company and allows us to optimize our sales process and boost our sales productivity. Its excellent and helps us solve the problem where we inadvertently execute customer related processes in a manual method and delay customer expedition services.
- Oracle CRM is accessible from any device and this equips our staff to use it efficiently.
- A free trial plan is available and enables users to test its usability before acquiring their preferred plan.
- It has expanded our customer base and enable us grow our portfolio and revenue.
- Sometimes when the internet connection is poor using the platform becomes a bit difficult and unreliable.
Oracle CRM is being used to capture leads, create product configurations, manage customer data, order data, and include a basic workflow that also very importantly configures the products and services using a product configurator included as a standard Siebel module. Solutions then hand over the case to other business logic components (ESB and one specialized app) and collect results of the orchestrated tasks in one place. It also connects to the call center IS Avaya, and cooperates with a custom-developed mobile app, serving as a customer self-service tool.
- Managing customer information, campaign information and interconnection with call center IS.
- Good user interfaces out of the box, which can be heavily modified so this point does not hold in all installations.
- Automatic updates do not require a full system restart.
- Very slow product configurator, which can cause degrading performance if product definitions are not optimally configured or too complex.
- Although recently improved, the current built-in BI and reporting capabilities are not on par with MS Power BI and similar.
January 18, 2019
Just go for it.
I have been using this software for several days and it is giving a very excellent feel to me. I will suggest everyone use this software and save your time. Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions. Oracle Siebel, like almost all other client-server CRM software, has a reputation for high risk, and very expensive, deployments leaving this enterprise software solution largely for enterprise-level customers. In fact, failed implementations and frustrated users are the primary impetus for the rise and sky-rocketing growth of cloud or software as a service (SaaS) CRM systems. Not to be left out of a major market movement, Oracle also offers its Oracle CRM on Demand for SaaS CRM prospects. Siebel Systems was the undisputed dominant CRM software vendor, peaking at 45% market share in 2002. Since being acquired by Oracle in 2005, the product has continued its assertive push however with stiff competition from arch rival SAP, and multiple ways to measure market share, both Oracle and SAP claim top CRM software industry position. Most analysts give Oracle a slight edge, however, it largely comes down to what variables are used and benchmarks are counted. Oracle's CRM products include Oracle Siebel CRM, Oracle CRM on Demand, Oracle E-Business Suite (EBS), Oracle PeopleSoft Enterprise and Oracle Contact Center Anywhere (CCA). The company retains over 5,000 global CRM customers, nearly 5 million users and approximately 130 million self-service users. Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions.
- Its speed and security
- Oracle is a standard in business software and provides generally user-friendly formats and interfaces.
- I like that this software has no frills. You get what you need and nothing extra. The templates are simple.
- Oracle Support and the Support and Training Portal -- Very good tools and plenty of information to get you through.
- Takes time to load sometimes
- Speed and user-friendliness
- Nothing major that comes to mind except the fact that there is always a room for improvement.
December 20, 2018
Reliable CRM Solution
Oracle provides me up-to-the-minute data on sales. With integrated marketing automation software, it allows me to analyze the effectiveness of email marketing campaigns. Ultimately, this software should be/is used by all who use and need the data to analyze trends and determine an approach to generating more qualified sales leads.
- Integration with Office365
- Real time analytics
- Easily analyze historical trends with historical reporting
- Storage of client data
- UI is cluttered and clunky
- Interface could be improved
- Not as customizable as other CRM platforms
December 14, 2018
Build and expand your customer base with Oracle CRM
Oracle CRM is one of the leading software in the customer relationship management segment that we use in our company extensively due to its robust and intuitive interface and deployment models. The software is used in the whole of our organization and it makes customer relationship management easy for our company. This, in turn, enables us to optimize our sales processes, increase our productivity and build a loyal customer base.
- The reports generated by the software are easy to download and comprehend.
- Can be deployed in various modes from the cloud, on-premises to on-demand and SaaS thereby giving the user flexibility in its usage
- Integrates well with other on-premises family products thereby improving your user experience further
- Its user interface needs some re-designing to make more appealing
- Its affected by poor internet connections in its working
- Very few customization can one undertake in this software
December 06, 2018
Increasing your sales productivity
Oracle CRM On Demand is used by our organization in sales, marketing and finance for tracking sales, opportunities and customer contacts. The sales people own the data and they have to make sure everything is up to date as the data drives the marketing campaigns, business plan/forecasts and even their pay.
When choosing this, our intention was to have one single source of truth for customer prospects, contacts and opportunities.
When choosing this, our intention was to have one single source of truth for customer prospects, contacts and opportunities.
- Especially built for sales tracking: prospects, contacts, opportunities etc. It is a reliable system to manage the sales business.
- Ease of use for relatively simple searches and medium complex reports.
- It is on cloud. The very first we started using, many years ago. This means it is available at any time and from anywhere.
- User management and access roles: permissions customization at user level.
- A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
- User interface / user experience definitely can and should be improved.
- It needs a way to send automatic reports on a schedule via email.
- Support: as usual the Oracle support tends to be tedious and lengthy.
September 11, 2018
The best and Reliable CRM software in the market.
I have used Oracle CRM in my previous job in the department of Information Technology and I can attest that the software boosts sales productivity and made the management of customers much easier. Information is also available to any device for users to access and it has strong marketing campaign management. Tracking of leads and opportunities is provided by Oracle CRM with real time pipeline management.
- Easy to use and install.
- It boosts sales productivity.
- It tracks customers activities .
- Not easily customizable.
- It can be slow at times.
- It has a steep learning curve.
September 07, 2018
Easy to adopt and comprehensive CRM solution
Oracle CRM is used in different departments within our organization such as sales, marketing, information technology and management. It has enabled us to aggregate leads data so that we can target the right customers. It has also eased our tracking and management of leads, prospects, opportunities and clients. It has also enabled management to track the performance of different marketing strategies and different marketing teams.
- Aggregation of customers and leads data
- Tracking and attribution of sales
- Ease of deployment and use
- Increased productivity by sharing customer's data across team members
- It is expensive for startups and small businesses
- Customization can be a resource intensive endeavor
Oracle CRM is used mostly by the marketing department, sales department, customer support department and managerial department. It is our preferred CRM solution as it suits our business needs to establish a scalable CRM to manage orders and quotes, price management, partner relations management and billing. It has support for Windows, Mac, Linux, Android, iPhone and it is also accessible through a web browser.
- Customer data integration
- Self service and electronic billing
- Integration with ms office and oracle ebusiness suite
- Availability in all platforms both for pc, mobile and web.
- Customization is a resource extensive endavour for small businesses
- Availability on wearables and smart tvs
Oracle CRM is our preferred software solution for managing our customers, potential customers, leads, and opportunities. We also use it for our marketing and campaigns to ensure the smooth flow of activities with little or no human intervention. It is mainly used in the sales department, marketing department, finance department and also managerial level.
- Management of existing customers
- Management of potential customers
- Reduction of human intervention in some marketing strategies
- Its not very easy to use for non-technical persons
Oracle CRM On Demand is used by our organization to track sales and leads, marketing campaigns, synchronizing contacts, emails, Calender's and minimize the cost of operations. As a News reporter, I use Oracle CRM On Demand to monitor marketing campaigns. We have been able to do email marketing swiftly using this cloud software. Oracle CRM on demand is used across our organization.
- Track sales
- Track leads and opportunities
- It integrates well with other Oracle solutions
- Easy to use and install
- Requires trained personnel
- High learning curve
- Sometimesit makes my computer slow
June 20, 2018
Reliable and efficient crm solution
Oracle CRM On Demand is widely used in our organization in various departments such as sales & marketing, support, and management. The support desk feature is used to manage communication within the company as well as between the company and other companies. We also use it to manage and share communications regarding leads, opportunities, cases, and clients from a central point.
- Leads, opportunities, and client management
- Support desk management
- Sharing communications on leads and opportunities
- Reporting and forecasting
- User interface
- User experience
March 15, 2018
Oracle on Demand
It is used within my department, it allows customers to contact us via e-mail.
- Helps with finding the right answers quickly
- We are able to see how satisfied our customers are
- Solution library is helpful
- It could be more intuitive
- Font and colors are monotonous
- Not clear for beginner users
February 15, 2018
Trust me, you'll be happier with Oracle CRM
My department dealt primarily with customer acquisition and sales and so we were using Oracle CRM to track opportunities as well as document the sales process along the way. Several higher management individuals would also use it to check on the status of different leads, but it was primarily used by our team. It definitely helped keep interactions in check as well as provided a clear cut arena for communicating with others in our department about the sales process.
- Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
- It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
- Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
- If you have too large of a file with many tables or data, it will definitely slow things down. To be expected, but this is something that could be worked on.
July 28, 2017
Oracle CRM what I found
We used it across the whole organization, mostly in sales, marketing, and client support department. it was organized to manage and focus on a single task for our customers and clients. We also used it to integrate with the virtual call center to create a complete quality control across our customer's experience.
- It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location
- Oracle is a standard in business software and provides generally user friendly formats and interfaces.
- Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
- Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
- It would be nice to be able to filter by part number instead of just by account or opportunity.
- Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.
- more integration between the CRMOD and our other reports/tools.
August 09, 2016
Excellent cloud CRM solution for sales
Oracle CRM is being used in the whole organization for running the business and serving the existing clients. It helps us in managing the sales business as well as providing transparency to all the users, especially management.
Its ability to set up particular responsibilities and access to different roles makes it very popular and in fact every single user can customize their own page layout and home pages as per their needs and requirements.
- Oracle CRM lets you to manage your accounts, contacts and reports pretty easily like any other CRM but with more powerful and effective features. Searching for and retrieving information about customers in Oracle CRM is pretty fast and effective.
- Statistical Analysis System will allow its users to access system from anywhere in the world by using an internet broadband connection.
- Creating basic reports and displaying them in graphical charts using pivot tables is very easy using Oracle CRM's customizable dashboard.
- It provides Microsoft Outlook as an alternate offline client for employees who are physically not present in the office due to travel on duty for sales and marketing. They can use it without an internet connection.
- The UI looks the same from several years ago and looks pretty old when compared with other CRM tools present in the market.
- There are limitations when it comes to integration and customization like there is scope of improvement in the case insensitivity search and duplication processes.
October 13, 2015
Oracle CRM On Demand should be In Demand!
Oracle CRM On Demand is being used by our Sales, Marketing and Consulting groups. We use CRM for tracking our sales pipeline, forecasting and provide guidance and consistency to the process of closing sales. The system is also connected to our Marketing automation system and is a critical component in the lead generation process. We use workflow heavily to support and enable important business processes as well as to capture relevant data. Business intelligence is also a critical part of the system for us and the reporting object really allows us to mine the data in the system to provide metrics and facilitate analysis that helps drive the business.
- Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
- Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
- Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
- The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
- The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
- The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.